Shipping

We aim to have all orders placed before 4pm BST (3pm GMT) processed for dispatch that day. If your order requires prescription lenses, your order will be processed through our in-house optical lab. Any item being ordered for you will be processed and we'll be in touch with you directly to confirm the expected delivery time.

We ship worldwide

We can ship anywhere in the world. Our standard pricing should cover most destinations. If your destination has no shipping method available during checkout, contact us and we'll arrange this with you separately.

Destination FedEx Priority Royal Mail Economy Post
Europe 1-3 days 2-5 Days 4-7 days
USA / Canada 1-3 days 7-14 Days
South America 2-5 days 7-14 Days 10-21 Days
Middle East 2-5 days 7-14 Days 10-21 Days
Asia 2-5 days 7-14 Days 10-21 Days
Oceania 2-5 days 7-14 Days 10-21 Days
Australia / New Zealand 3-5 days 7-14 Days
Africa 2-5 days 7-14 Days 10-21 Days

* Times quoted are an average - occasionally times will vary due to local delivery conditions but this would the exception rather than the normal service.
** Please note that due to local delivery problems in Pakistan we are not currently shipping to this country.

  • For UK orders, we ship using Royal Mail™, the United Kingdom's trusty postal service, which handles over 80 million items of mail per day; and DPD. We also offer shipping with FedEx to international destinations where available.
  • Every shipment is secure, recorded and traceable.
  • All orders are carefully hand-packed by the same team of individuals that process your order for our daily post collection.
  • You will receive an automatic e-mail notification upon your order being dispatched which will include your individual tracking number so you can follow your delivery's progress right to your door. All services used are signed-for, so if nobody will be home when your local post arrives, you may wish to provide us with an alternate address such as your place of work.
  • In the unlikely event the item you have ordered is currently out of stock, we will e-mail or call you to advise the exact time frame expected, typically this is no more than an additional 3-7 working days. In the event the time frame quoted proves to be unworkable, we can arrange a refund in moments.
  • If ordering prescription eyewear, we normally advise that UK based orders are delivered within 7 working days - although in practice it's rare that any order will take this long. If we're shipping to you outside the UK, please allow 7 days plus additional shipping times quoted. Occasionally more complex jobs or prescription orders of particular brands such as ic!Berlin, Tag Heuer and other rimless frames, tinted or high-curvature lenses can take slightly longer. You will be advised accordingly by our dedicated team, who will contact you within one working day of placing your order.

Further Shipping Information

If you have missed your delivery, your local post should leave a "while you were out" card, which you can use to re-arrange delivery on-line or over the telephone, or alternately pop down to your local post office to retrieve your parcel in person. Sometimes an item will be signed for by a neighbour as well. In the unlikely event that there is an issue with your delivery, we are always here to offer additional support and advice. Please feel free to contact us with any questions you may have.

If you ask for missed a missed delivery to be redelivered to a neighbour or a safe-place we cannot be responsible for any loss or damage to your eye-wear. This is also the case where you ask us to deliver items to your place of work where you cannot directly receive and sign for your delivery yourself.

Import Duty

In most cases, import duties and taxes are not applied when your parcel arrives, however please note that customers could be charged for some deliveries, once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office

 

Returns and Exchanges

If you would need any help with your frames or to arrange a return, please contact us by phone or email.

Please ensure that products are returned unworn and with all accessories supplied.

We can only offer refunds or exchanges for items that still have the tags attached.

For items with prescription lenses, we cannot refund the cost of lenses, as this is a customised item. For frames which include free lenses, we will refund the entire cost of the frame (i.e. the cost you paid) for the first return, subsequent returns will be refunded less £20.

Please send your return to:
Pretavoir Returns,
153 Howard St,
Glasgow,
G1 4HF
United Kingdom

UK Returns

We offer free returns within the UK, one per order. Subsequent returns are at the customer's expense.

Please send your return using the prepaid Royal Mail Tracked returns service here: Free UK Return ❐
Royal Mail will email the returns label to you to print at home. If you have no printer, the email will also contain a barcode that the Post Office can scan from your phone so they can print the label for you - please ensure you visit one of the Post Offices suggested by Royal Mail when creating your label.

You must notify us within 14 days of receiving the item that you would like to cancel your order. The item must then be received by us within 14 days of this date.

International Returns

Unfortunately we cannot cover the cost of customer returns for unwanted items for our International customers.

USA customers can use the 'Click and Ship' service from USPS.com - the approximate cost is $25USD - visit USPS here ❐
Canadian customers can use the International service from Canada Post - the approximate cost is $30CAN - visit Canada Post here ❐
Australian customers can use the 'Prepaid International Satchel' service from AusPost - the approximate cost is $30AU - visit AusPost here ❐

You must notify us within 14 days of receiving the item that you would like to cancel your order. The item must then be received by us within 14 days of this date.