For UK orders, we ship using Royal Mail™, the United Kingdom's trusty postal service, which handles over 80 million items of mail per day; and DPD. We also offer shipping with FedEx to international destinations where available.
Every shipment is secure, recorded and traceable.
All orders are carefully hand-packed by the same team of individuals that process your order for our daily post collection.
You will receive an automatic e-mail notification upon your order being dispatched which will include your individual tracking number so you can follow your delivery's progress right to your door. All services used are signed-for, so if nobody will be home when your local post arrives, you may wish to provide us with an alternate address such as your place of work.
In the unlikely event the item you have ordered is currently out of stock, we will e-mail or call you to advise the exact time frame expected, typically this is no more than an additional 3-7 working days. In the event the time frame quoted proves to be unworkable, we can arrange a refund in moments.
If ordering prescription eyewear, we normally advise that UK based orders are delivered within 7 working days - although in practice its rare that any order will take this long. If we're shipping to you outside the UK, please allow 7 days plus additional shipping times quoted;
Occasionally more complex jobs or prescription orders of particular brands such as ic!Berlin, Tag Heuer and other rimless frames, tinted or high-curvature lenses can take slightly longer. You will be advised accordingly by our dedicated team, who will contact you within one working day of placing your order.
We offer free shipping within the UK
For orders less than £100 we ship using Royal Mail Tracked48 service for free, which you can upgrade to next day delivery with Royal Mail Tracked 24. These are not guaranteed services, but the majority arrive in either 48 or 24 hours, depending on the service that has been selected.
You can also upgrade to DPD NextDay Predict or Royal Mail Special Delivery
For orders over £100, we will ship your item using Royal Mail Tracked 24 for free. You'll also have the choice to upgrade to Royal Mail Special Delivery or DPD Next Predict.
With DPD Next Day Predict you will get a email or text message, allowing you to track your delivery down to the hour it will be delivered, so no waiting around for your postman. More information about Predict. Not going to be in? You can update your own delivery to deliver to a neighbour, or reschedule for a suitable day.
With Royal Mail Tracked services, you receive an email & text message with your tracking information. These services are normally delivered with you normal post but will require a signature.
We ship worldwide
We can ship anywhere in the world. Our standard pricing should cover most destinations, however is your destination has not shipping available during checkout, contact us and we'll arrange this with you separately
- At the moment Pretavoir offers FREE WORLDWIDE SHIPPING for orders over £100
|Destination||FedEx||Priority Royal Mail||Economy Post|
|Europe||1-3 days||2-5 Days||4-7 days|
|USA / Canada||1-3 days||4-7 Days||7-14 Days|
|South America||2-5 days||7-14 Days||10-21 Days|
|Middle East||2-5 days||7-14 Days||10-21 Days|
|Asia||2-5 days||7-14 Days||10-21 Days|
|Oceania||2-5 days||7-14 Days||10-21 Days|
|Australia / New Zealand||2-5 days||7-14 Days||10-21 Days|
|Africa||2-5 days||7-14 Days||10-21 Days|
* Times quoted are an average - occasionally times will vary due to local delivery conditions but this would the exception rather than the normal service.
** Please note that due to local delivery problems in Pakistan we are not currently shipping to this country.
Further Shipping Information
If you have missed your delivery, keep calm; your local post should leave a "while you were out" card, which you can use to re-arrange delivery on-line or over the telephone, or alternately pop down to your local post office to retrieve your parcel in person. Sometimes an item will be signed for by a neighbour as well. In the unlikely event that there is an issue with your delivery, we are always here to offer additional support and advice. Please feel free to contact us with any questions you may have.
In most cases, import duties and taxes are not applied when your parcel arrives, however please note that customers could be charged for some deliveries, once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office
Returns and Exchanges
We offer free returns within the UK, one per order. Subsequent returns are at the customer's expense. If you'd like to return, let us know via email (firstname.lastname@example.org) and we'll send you out a pre-paid returns label. This should be stuck on the outside of the box containing your eyewear which can be dropped into any post office. The one free return limit does not apply if the item is faulty - in this case we will pay up to USD$30.00 (£7.00 UK) for all returns of faulty products. Returns must be sent back to us 14 days after receipt of the item. We can offer an exchange or a refund.
Please Note: For items with prescription lenses, we cannot refund the cost of lenses, as this is a customised item. For frames which include lenses for free, we will refund the entire cost of the the frame (i.e. the cost you paid).
For international returns, please send items to: Pretavoir, 153 Howard St, Glasgow, G1 4HF
Outside the UK, returns are at the customer's expense, unless the item is faulty, in which case we will refund the postage cost of returning the item to us. Returns must be sent back to us 14 days after you receive the item.