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0800 954 5689

+44 141 552 5065

International Callers :

Shipping

We ship through Royal Mail™, the United Kingdom's trusty postal service, which handles over 80 million items of mail per day. We also offer shipping with FedEx to intetnational destinations where available. 

Every shipment is secure, recorded and traceable.

All orders are carefully hand-packed by the same team of individuals that process your order for our daily post collection.

You will receive an automatic e-mail notification upon your order being dispatched which will include your individual tracking number so you can follow your delivery's progress right to your door. All services used are signed-for, so if nobody will be home when your local post arrives, you may wish to provide us with an alternate address such as your place of work.

In the unlikely event the item you have ordered is currently out of stock, we will e-mail or call you to advise the exact timeframe expected, typically this is no more than an additional 3-7 working days. In the event the timeframe quoted proves to be unworkable, we can arrange a refund in moments.

If ordering prescription eyewear, we normally advise that UK based orders are delivered within 7 working days - although in practice its rare that any order will take this long. If we shipping to you outside the uk, please allow 7 days plus additional shipping times quoted;
Occasionally more complex jobs or prescription orders of particular brands such as ic!Berlin, Tag Heuer and other rimless frames, tinted or high-curvature lenses can take slightly longer. You will be advised accordingly by our dedicated team, who will contact you within one working day of placing your order.

We offer free shipping within the UK

Every order over £100 is despatched via DPD a next day service (except sundays), and any order under £100 will be despatched via Royal Mail™ First Class Recorded (between 1-3 working days).

With DPD you will get a email or text message, allowing you to track your delivery down to the hour it will be delivered, so no waiting around for your postman. More information about Predict

Not going to be in? You can update your own delivery to deliver to a neighbour, or reschedule for a suitable day.

We ship worldwide

We can ship anywhere in the world. Our standard pricing should cover most destinations, however is your destination has not shipping available during checkout, contact us and we'll arrange this with you seprately

  • At the moment Pretavoir offers FREE WORLDWIDE SHIPPING for orders over £100

 

Destination FedEx Priority Royal Mail Economy Post
Europe 1-3 days 2-5 Days 4-7 days
USA / Canada 1-3 days 4-7 Days 7-14 Days
South America 2-5 days 7-14 Days 10-21 Days
Middle East 2-5 days 7-14 Days 10-21 Days
Asia 2-5 days 7-14 Days 10-21 Days
Oceania 2-5 days 7-14 Days 10-21 Days
Australia / New Zealand 2-5 days 7-14 Days 10-21 Days
Africa 2-5 days 7-14 Days 10-21 Days

 * Times quoted are an average - occasionally times will vary due to local delivery conditions but this would the exception rather than the normal service.
** Please note that due to local delivery problems in Pakistan we are not currently shipping to this country.

 

Further Shipping Information

If you have missed your delivery, keep calm; your local post should leave a "while you were out" card, which you can use to re-arrange delivery online or over the telephone, or alternately pop down to your local post office to retrieve your parcel in person. Sometimes an item will be signed for by a neighbour as well. In the unlikely event that there is an issue with your delivery, we are always here to offer additional support and advice. Please feel free to contact us with any questions you may have.

Import Duty

In most cases, import duties and taxes are not applied when your parcel arrives, however please note that customers could be charged for some deliveries, once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office

 

Returns and Exchanges

In the event that an item received is unsuitable, we are happy to process an exchange or return within 7 days of receipt of your order for all orders within the UK, and within 14 days internationally.

We ask that you e-mail us to let us know, and then print out and fill in our returns form.

You can download the returns form >> here <<

You will need to post your item to us securely, with all original packaging and the completed returns form using a recorded delivery service to the following address:

Pretavoir
153 Howard St
Glasgow
G1 4HF
UK

Please contact us to arrange your return, this allow us to expect your returned item and process it quickly. The item must be unworn and in pristine condition to qualify for a refund. Unfortunately we are unable to refund the cost of lenses if returning prescription eyewear, and return postage can only be refunded if the item is faulty or if there has been an error on our part.

All of our items are covered by a minimum one year manufacturer guarantee against faults. If you believe your item to be faulty, please contact us with the details of the faulty item, the full name the original order was originally placed under, the date of the order, the e-mail address and order number if you have it. Our knowledgeable team will be able to advise you how to proceed. You may also find our Frequently Asked Questions page helpful for further information.

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