Before getting in touch, please first check that your question isn't answered below or on our FAQs page.
You are welcome to call us on 0800 954 5689 if you wish to speak with one of our team members. If you would rather us contact you by email, please complete this enquiry form below or email us directly at email@example.com and we will be in touch.
153 Howard Street
A. You can email us at firstname.lastname@example.org .
A. Our offices are open between 0830-1730 BST(British Summer Time) every weekday, and 0900-1730 on Saturday.
Yes, all of our products are 100% authentic. Many luxury brands are supplied with items such as authenticity cards, care instructions, branded cleaning cloths and so on. Many premium items will have serial numbers printed on the frame and outer box. Other brands such as Chanel have a serial number engraved right into the lens. These anti-fraud measures allow you to verify the authenticity of your purchase.
Products are also supplied with items such as drawstring bags, cases and outer boxes. We are supplied direct by the manufacturer and the sunglasses or glasses you receive will be purchased from the same source as those supplied to boutiques on Rodeo Drive - LA, Sloane St - London and to other Opticians worldwide. Brands including Chanel, Prada, Bvlgari, RayBan and Oakley are supplied by Luxottica. Brands including Gucci, Dior, Marc Jacobs are supplied by Safilo.
As in any retail transaction, if you think that your purchase is not authentic you should contact your local Trading Standards office to help stop this practice.
A. Please notify us by email (email@example.com) and print off and fill out our returns form, which can be downloaded here. You will need to send the item with all of its original packaging and the completed returns form to:
153 Howard St
Please use a first class recorded (signed for) service. Please read our returns page for further information.